RPO Rochester Philharmonic Orchestra


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Common Questions

If you are attending your first Rochester Philharmonic Orchestra concert, here are some frequently asked questions to help make your experience more enjoyable.

What should I wear?
Most concertgoers attend in business or business-casual clothing. You might prefer to be a little more dressed up, especially if it's a special occasion, or you might prefer to be a little more casual.

When should I arrive?
We try our best to begin all concerts on time. Therefore, we recommend that you try to arrive no later than fifteen minutes prior to the scheduled start of the concert, and at least half an hour in advance if you still need to purchase tickets. To avoid distracting noises during the performances, there are designated pauses in each program when late arrivals can be seated. Unfortunately, some concerts have no late seating. To confirm a particular concert's late seating policy, please call the Eastman Theatre Box Office at 585-454-2100. If you have to leave a concert before its conclusion, please do so between program works.

How long is a typical performance?
Program length varies, but a typical RPO Philharmonics or Pops performance lasts about two hours, including one intermission. Casual Sunday Matinees and OrKIDStra concerts are closer to an hour in length. You can always call the Box Office at 585-454-2100 for more information.

When do I clap?
Many works in classical music have three or more movements or sections. A short pause usually falls in between each of them. It is customary not to clap during these short pauses. To find out the number of movements (and corresponding number of pauses) in a given piece, turn to the program page in your program book. You will find that each work is subdivided by movement (usually indicated by tempo markings in Italian). After the last movement, clap to your heart's content.

Can I bring my cellular phone?
Pagers and cellular phones should be turned off before entering the theatre. Other potentially distracting devices, such as a watch with an alarm, should also be silenced. Please contact the house manager before entering the theatre if emergency notification may be required.

Can I take pictures?
No still cameras, video cameras or tape recorders are permitted at any RPO performance. All equipment should be checked with the house manager prior to entering the auditorium.

What if I have to cough?
In an effort to help reduce distracting noises and enhance the concert-going experience, Wegmans provides complimentary Halls cough suppressant tablets (subject to availability) to patrons attending all concerts. Cough drop dispensers are located in the main and balcony lobbies of the Eastman Theatre. Please see an usher or the house manager at the Performance Hall at Hochstein if you desire a cough tablet.

Can I bring my children?
Children are welcome at RPO concerts. In compliance with fire code regulations, all patrons aged one and older require a ticket to attend a performance.

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