RPO Rochester Philharmonic Orchestra

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Services Guide


Purchasing Concert Tickets

RPO tickets may be purchased Monday-Saturday from 10:00 am - 5:00 pm (10:00 am - 3:00 pm on non-concert Saturdays). The Box Office is located in the Eastman Theatre Complex at the corner of Gibbs and Main Streets. On concert evenings, tickets may be purchased starting 60 minutes prior to the performance. The box office at the Performance Hall at Hochstein is open only prior to performances.


Kodak Hall at Eastman Theatre: Located on the basement, mezzanine and balcony levels. There are no restrooms in the main lobby or in the orchestra section. A wheelchair-accessible restroom is available in the main hall of the Eastman School of Music. Please see an usher for assistance.

Hochstein: Located on the lower level. An accessible restroom is available on the main floor; see an usher on house left for assistance.


Kodak Hall at Eastman Theatre: The elevator may be accessed on the far right of the lobby; please see an usher for assistance.

Hochstein: There is no elevator in the Performance Hall at Hochstein.

Lost and Found

Lost items may be claimed with the house manager during and immediately after a concert. Items found in Kodak Hall after an RPO performance will be held at the Eastman Theatre Box Office, located in the East Wing of the Eastman Theatre. For more information, please call 454-2100 the next business day following the concert.

Complimentary Coat Check

Available in the basement, mezzanine and balcony levels of the Eastman Theatre. Please check with an usher the evening of the performance to determine which coat checks are staffed and available for use. At Hochstein, there are a limited number of coat hangers on the lower level.


Refreshments are available for purchase in Betty's Cafe prior to the performance and during intermission at most Kodak Hall at Eastman Theatre concerts. Click here for more information and to view the Betty's Cafe menu. Food and drink are not permitted in the seating area of the theatre, except for bottled water.

Medical Emergencies

Eastman Theatre has security personnel on site. In case of an emergency, patrons should see the nearest usher.

For Patrons with Wheelchairs and Special Needs

Special seating areas are available in Kodak Hall at Eastman Theatre and Performance Hall at Hochstein for people with wheelchairs and special needs. Please discuss special seating needs with the box office when making your purchase. Please see the house manager or an usher for seating assistance. Individuals who use wheelchairs can enter Eastman Theatre through the first entrance to the lobby from Gibbs Street.

Kodak Hall at Eastman Theatre is equipped with audio systems to assist patrons with hearing impediments. Headsets may be obtained from an usher or the house manager prior to the performance.

Handicapped assistance dogs are welcome at any performance; special seating arrangements are not required.

Need a Helping Hand?

RPO Volunteers and the Rochester Philharmonic League are offering the Gibbs Street Assistance Program, which provides a helping hand to patrons who may need assistance entering the Eastman Theatre for the Philharmonics Series, WPOP Series and Casual Sunday Matinee concerts. This service applies to passengers only – drivers will still need to park their own cars. For more information, call the RPO Box Office at 454-2100.

The "Need a Lift?" program offers transportation to RPO concerts from patrons' homes. Click here for more information

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